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Frequently Asked Questions (FAQs)

Pre-Ordering Questions

How long has Satori Publishing been supplying puzzles to newspapers?
I have more than one publication. What should I do?
I have a print publication as well as an online publication. What should I do?
Do you have themed puzzles?
Do you have children's puzzles?
Do you have puzzles in varying degrees of difficulty?
How difficult are your puzzles?
I noticed you have a 13x13 grid for the crossword puzzles. Are other layouts available?
Your size for your crossword puzzles is 7" by 4-1/4". Are other sizes available?
I have a magazine, not a newspaper. Can I still use your puzzles?
Is your prices in US dollars?
Do you take credit cards for payment?
Do you take purchase orders? Will you invoice?
So how does this work? How can I get puzzles for my publication?
In what form do I receive the puzzles? How are the puzzles provided?
How long does it take to receive the puzzles?
Can I have the puzzles emailed to me?
Is there a minimum order?
I notice your puzzles are in .tif format. Can I get them in some other format (e.g., .jpg or .pdf)?
Can I see a sample?
If I order multiple puzzles, I don't want the same puzzle multiple times!

After Ordering Questions

Where are my puzzles? I never received them.
Why do you need to know my address? I thought I would receive my puzzles via email.
I noticed the puzzles have an answer grid. How do I keep track of what answer grid goes with what puzzle?
What about reorders?
But what happens when I reorder? I don't want to receive the same puzzles I ordered before!
Where are the answers to the puzzles?

Other Questions

Do you accept submissions?




Pre-Ordering Questions

How long has Satori Publishing been supplying puzzles to newspapers?
Since 1993.

I have more than one publication. What should I do?
Just make a separate order for each publication you want to publish the puzzles in. You will receive a separate license for each publication.

I have a print publication as well as an online publication. What should I do?
If the online publication is the online presence of your printed publication, just place one order, and use the puzzles in both locations.

Do you have themed puzzles?
No, we have a single line of puzzles.

Do you have children's puzzles?
No, we have a single line of puzzles.

Do you have puzzles in varying degrees of difficulty?
The crosswords and Enigma cryptograms have the same level of difficulty. The Sudoku puzzles vary in difficulty; the number of "stars" at the lower right-hand corner of the puzzle reflect the difficulty of that puzzle (on a level of one to four). Sudoku puzzles are delivered in sequence: the first puzzle is least difficult, the second puzzle is a little more difficult, and so on. After the most difficult puzzle is sent, the sequence begins again (i.e., the least difficult puzzle is sent).

How difficult are your puzzles?
The crossword puzzles are comparable in difficulty to the New York Times crossword puzzle.

I noticed you have a 13x13 grid for the crossword puzzles. Are other layouts available?
Currently only 13x13 grids are available.

Your size for your crossword puzzles is 7" by 4-1/4". Are other sizes available?
No. However, because the puzzles are supplied in standard .tif format, your publishing software should allow you to resize them slightly for your needs.

I have a magazine, not a newspaper. Can I still use your puzzles?
You can use the puzzles in any type of publication. You can use online publications as well as print publications.

Are your prices in US dollars?
Yes, all prices are in US dollars.

Do you take credit cards for payment?
We accept credit cards for online purchases. Just go to the purchase page here.

Do you take purchase orders? Will you invoice?
No. All orders must be prepaid.

So how does this work? How can I get puzzles for my publication?
Just go to our order page, and place an order.

In what form do I receive the puzzles? How are the puzzles provided?
All puzzles are provided in standard .tif image format, the standard for publishing programs.

What are your licensing terms?
Our licensing terms can be found here.

How long does it take to receive the puzzles?
We ship 99%+ of all orders within one business day after receipt of payment.

Can I have the puzzles emailed to me?
If you want. But the default way of delivery is by us emailing you a link from which you can download your puzzles.

Is there a minimum order?
There is no minimum order.

I notice your puzzles are in .tif format. Can I get them in some other format (e.g., .jpg or .pdf)?
No. They are available in .tif only. But you are free to use a third-party program (like Photoshop) to change the puzzles into whatever format you want.

Can I see a sample?
You can download a free sample on our Samples page.

But what happens when I reorder? I don't want to receive the same puzzles I ordered before!
We keep track of your prior orders. The puzzles you recieve will be the next in sequence. For example, if your first order was Crossword Puzzles A001, A002 and A003, your next order will have the puzzles A004, A005 and A006.

After Ordering Questions

Where are my puzzles? I never received them.
Please check your "spam" folder. We emailed you a link from which you can download your puzzles.You can help avoid this by adding sales@satorisoftworks to your whitelist of approved senders.

When I ordered, I noticed I was asked for my address. If you are shipping via email, why do you need to know my address?
We collect sales tax for orders placed within Indiana, so we need to know where you are ordering from. Also, we need an alternate address in case your spam filter is blocking our emails from reaching you.

I noticed the puzzles have an answer grid. How do I keep track of what answer grid goes with what puzzle?
There is a "key code" at the bottom of each puzzle. For crosswords and Enigma cryptograms, the answers for the previous puzzle is within the puzzle itself. See the samples page for a clear example. The Sudoku answer is a separate entity, which is supplied with the puzzle.

What about reorders?
We keep track of your prior orders. So subsequent orders will always be the next puzzle in the series. For example, if your first order consisted of puzzles A001 through A012, your reorder will start with puzzle A013.

But what happens when I reorder? I don't want to receive the same puzzles I ordered before!
We keep track of your prior orders. The puzzles you recieve will be the next in sequence. For example, if your first order was Crossword Puzzles A001, A002 and A003, your next order will have the puzzles A004, A005 and A006.

Where are the answers to the puzzles?
The answer for every puzzle is sent as a separate file along with your order. For crosswords and Enigma cryptograms, the answer is contained within the next puzzle in the series as well. See the samples for an example. So when you reorder, the answer for the last puzzle in your prior order will be supplied.

Other Questions

Do you accept submissions?
No, we do not.


Do you have any questions not answered here? Email your question to sales@satorisoftworks.com.